Cart £0.00 / 0 items
0
0

Delivery

We ship on a standard overnight next working day basis. This means:

Orders received before 13:00 will be despatched the same afternoon where stock is available and the goods are standard items, not custom items. Refer to individual items for shipping details.

 

Our standard overnight next working day deliveries can be received any time between 9am and 6pm.

 

Next working day excludes Saturdays, Sundays and bank holidays.

 

MTFX close on the 24th December for 2 weeks and any orders placed after this date will not be processed and shipped until after the New Year. However, orders can be collected from the MTFX office at an agreed date and time during this period, please contact us if you would like to place an order for collection at this time.

 

Shipping costs up to 10kgs including VAT:

 

UK mainland standard overnight: £13.02

Scotland mainland areas excl. Highlands & Grampians: £16.20

Highlands & Grampians: £33.60

Scottish Islands 72 hour service: £78

Northern Ireland 72 hour service: £37.80

Eire 72 hour service: £48.00

Isle of Wight 72 hour service: £22.20

Isle of Man, Jersey and Guernsey 72 hour service: £150 or contact the office for options

**********************************************************************************

Shipping costs 10kg to 49kg including VAT:

 

UK mainland standard overnight: £28

Scotland mainland areas excl. Highlands & Grampians: £32

Highlands & Grampians: £50

Scottish Islands 72 hour service: £90

Northern Ireland 72 hour service: £65

Eire 72 hour service: £65

Isle of Wight 72 hour service: £38

Isle of Man, Jersey and Guernsey 72 hour service: £150 or contact the office for options

**********************************************************************************

Shipping costs 50kg to 100kg including VAT:

 

UK mainland standard overnight: £60

Scotland mainland areas excl. Highlands & Grampians: £75

Highlands & Grampians: £75

Scottish Islands 72 hour service: £120

Northern Ireland 72 hour service: £95

Eire 72 hour service: £90

Isle of Wight 72 hour service: £68

Isle of Man, Jersey and Guernsey 72 hour service: £150 or contact the office for options

*********************************************************************************

*all services excluding UK mainland standard overnight service are 72 hour non-guaranteed services.

** For standard Royal Mail postage quotes, please contact us before placing your order.

 

For Rest of world shipping quotes or time specific services please call prior to your order being placed.

 

Postal areas by postcode

Powys Dyfed Isle of   Wight Scotland Grampians Highlands Scottish &   Offshore Islands Cornwall and   Plymouth
HR3 & 5 SA14 to 73 PO30 to 41 DD AB excl.   AB37 AB37 HS TR excl.   TR21 to 25
LD DG IV excl. 40   to 56 IV40 to 56 PL
SY10 EH KW excl. 15   to 17 KA27  TR18
SY15 to 25 FK PA21 to 40 KW15 to 17
G PH19 to 41 PA20
KA excl.KA27 PH49 PA41 to 49
KY PA60 to 78
ML PA80 to 88
PA1 to 19 PH42 to 44
PH1 to 18 ZE
TD TR21 to 25

 

Delivery Policy

 

(1)           Introduction

 

This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.

 

This policy is not intended to and does not create legally enforceable rights and obligations.  It merely indicates our usual practice in relation to the delivery of products

 

(2)           Delivery charges

 

Orders will be subject to delivery charges as detailed in Section 5 below.

 

(3)           Delivery methods

 

We will deliver to the following countries and territories: Worldwide, with delivery charge appropriate to each country and method of shipment.

 

If the address for delivery of your order is a UK mainland address, then your goods will be shipped on a standard delivery by our courier. You also have the option to upgrade this delivery to AM, Before 9.30 or Saturday, with the charge to be confirmed at time of order.

 

If the address for delivery of your order is not a UK mainland address, then you will be able to select from the following delivery methods:

 

  • standard international delivery; and
  • express international delivery.

The charge for these services will be calculated for you at the time of order

 

 

(4)           Delivery periods

 

This table indicates the typical delivery periods for the different delivery methods.

 

Delivery method Typical delivery   period
Standard overnight delivery 1 working day
Before 9.30 Before 9.30 on next   working day
Saturday AM Before 12.30 on   Saturday
Standard   international delivery [7-10] working days, confirmed at time of order
Express   international delivery [3-6] working days, confirmed at time of order

 

 

 

 

If you place your order before 1pm on a working day, these periods run from the close of business on that day.  If you place your order after 1pm on a working day, or on a non-working day, these periods run from the close of business on the next following working day.

 

These periods are indicative only, and whilst we will make every effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.

 

If you purchase a high value product from us, we will usually conduct fraud screening checks before dispatching the product.  These may delay the expected date for delivery.  Where the delivery date is delayed as a result of fraud screening checks, we will notify you by email.

 

(5)           Delivery charges

 

Delivery charges will be calculated and automatically applied to your order during the checkout process.  The applicable charges will depend upon:

 

  • the delivery method you select;
  • the location of the delivery address; and
  • the size and weight of your order.

 

Indicative charges stated in GBP and inclusive of applicable VAT although this may not be payable in all instances are as follows:

 

  • standard overnight delivery up to 10kgs to a mainland UK address: £13.02
  • Before 12.00 delivery up to 10kgs to a mainland UK      address: £42
  • Saturday AM delivery up to 10kgs to a mainland UK      address: £42
  • All other geographic areas and services will be charged commensurate with the item size and weight, the destination and the service requested.

 

 

 

(6)           Receipt and signature

 

 

All deliveries must be received in person at the delivery address, and a signature must be provided.

 

(7)      Additional deliveries and collection

 

If an initial delivery attempt is unsuccessful, our delivery service providers will make one further attempt to deliver your products.

 

If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product.  Such instructions will include a time limit for collection.

 

(8)           Delivery problems

 

If you experience any problems with a delivery, please contact us by email to info@mtfx.com, by telephone on 01452 729903 or through our website at www.mtfx.com

 

If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery.

 

An indicative list of the situations where a failure to deliver will be your fault is set out below:

 

  • you provided the wrong address for delivery;
  • there is a mistake in the address for delivery  that was provided;
  • the address for delivery is not reasonably  accessible;
  • the address for delivery cannot safely be  accessed;
  • where in person receipt is not required, there is no easy and secure means of leaving the products at the address for      delivery and there is no person available to accept delivery
  • where in person receipt is required, there is no  person available at the address for delivery to accept delivery and provide a signature.