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Privacy Policy


We always try to protect your personal privacy and this privacy statement is here to help you understand what we may do with any information you tell us about. This privacy statement only relates to our website and does not extend to your use of the Internet outside of our website or to any websites that are linked to our website.

You can access our website home page and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We may need to update this privacy statement from time to time and when we do so we will place a notice on our website to let you know. You should regularly check this page to make sure you have read the most recent version.

In this privacy statement, we, us and our, refer to MTFX Ltd registered in England & Wales, company no. 9150047. Our registered office is Velt House, Velt House Lane, Elmore, Gloucester, GL2 3NY Our registered VAT number is 193 3877 65.

If you do give us your details and then decide you do not want us to use your details anymore, you can unsubscribe by clicking on the ‘unsubscribe’ link in any emails you receive from us, or by contact us by email to

If you want to buy things from us, you will need to register on our site. Registration involves you giving us the following personal information:

Your title, name and address (including option to save different delivery addresses)
Contact phone number and e-mail addresses
Registration speeds up the ordering process, however, you do not have to register with us until you choose to order.

We also collect card payment details and other information that we need to process the online card payment correctly.

We use your information to manage your purchases, such as sending a confirmatory email, and process your card payments for goods you buy from us and also to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf. Your card details will only be shared with any third parties as is necessary to process your transaction. For example, banks and credit card companies that we need to contact to authorise and clear your card payment.

Once you have purchased with us, we may send you details on promotional offers or latest company information.

We will never pass your details to other companies for marketing purposes.

When you register we will ask you if you wish to receive such information – if you do, simply tick the
appropriate box. Alternatively you can always e-mail us at with your details and
mailing preferences. If you change your mind, you can let us know at any time.

You can check any information that we are holding about you, or ask any questions about this
privacy statement by emailing us at

We may also use the information to improve our website and personalise your experience when you
visit our website. If we are sold or merged with another company we may transfer, sell or assign
information about your relationship with us to third parties, including information that identifies you
and other information concerning your relationship with us.

We may also record and monitor calls to us, to maintain customer service standards and assist staff

Additionally, we may ask you to complete surveys that we use for research purposes but you do not
have to respond to them.

From time to time, our site may contain links to and from like-minded websites. If you follow a link
to any of these sites, please note that these sites have their own privacy policies and we do not
accept any responsibility or liability for their content.

Unless we are required to share your personal data by law, we will not otherwise share, sell or
distribute any of the information you provide us without your consent.

If you register to receive email, from time to time, we will send you newsletter emails. These emails
will inform you of our launch of new products, of special sales, or events taking place. You will not be
“spammed” through having registered with MTFX Ltd.

If you currently receive our emails and do not wish to continue receiving them, you may unsubscribe
at any time, by clicking on the ‘unsubscribe’ link at the bottom of the e-mail you’ve received or by

Please note: In order to process your purchases we will send you a confirmation email or we may
contact you by email or telephone if we have questions about your order.

In common with other websites, we do also use “cookies”.

A cookie is a small file that a Website puts on your hard drive so that it can remember something
about you at a later time. Our online ordering system uses a cookie to record a unique reference on
your computer so that we can keep track of your order and retain the contents in your shopping

You can control the use of cookies on your computer and can turn them on or off at any time. Please
refer to your internet browser.

In order that we can monitor and improve the site we may gather certain information about you
when you use it including details of your domain name and IP address, operating system, browser
version and the Website that you visited prior to this site.

Please note: We do not use cookies to store any of your personal or financial information on your

You can control the use of cookies on your computer by either enabling or disabling them yourself.
However, if you do turn cookies off you may be unable to access certain parts of our site. You can
get more information about cookies at

When someone visits our website, or subsites, we use a third party service, Google Analytics, to
collect standard internet log information and details of visitor behaviour patterns. We do this to find
out things such as the number of visitors to the various parts of the site. This information is only
processed in a way which does not identify anyone. We do not make, and do not allow Google to
make, any attempt to find out the identities of those visiting our website.

All information that you supply us with is stored on our secured servers. Any payment details will be
encrypted using SSL technology to try to prevent unauthorised access.

We take security seriously and we take precautions to keep your personal information secure. We
have put in place appropriate physical, electronic and managerial procedures to safeguard the
information we collect. However, due to the open communication nature of the Internet, we cannot
guarantee that communications between you and us, or information stored on our servers, will be
free from unauthorised access by third parties.

Please feel free to contact us with any questions, comments or queries regarding this privacy policy.
All questions should be directed to Alternatively simply call 01452 729903.

Contact Us
Velt House
Velt House Lane


Call +44 (0) 1452 729903


Last updated: May 2018